How It Works
Built for live human conversation
Most AI chatbots feel robotic, forget context, and dump the customer on a human who has to start over. Hermes is architected to solve all three.
Sub-Second Response
Latency-first architecture with streaming responses and speculative retrieval. First token in under 300ms, complete responses in under 2 seconds.
Brand Voice Tuning
Hermes sounds like your team, not like a generic AI. Tone tuning with real examples from your content and human review.
Intelligent Handoff
When Hermes escalates, humans get a summary, full transcript, CRM context, and suggested next action. No 'explain it again' frustration.
Guardrails Built In
Refund approvals, brand-sensitive topic detection, tone monitoring, factual citations, audit logs — defaults tuned from production deployments.
Channels
Where Hermes lives
One agent, many channels. Hermes maintains context across conversations and channels so customers never start over.
Use Cases
What Hermes does in production
Real workflows Hermes agents handle for clients today.
Our Agent Frameworks
Hermes is one of three
We build three autonomous agent frameworks. Each is opinionated for a specific kind of work. Most businesses use two or more in parallel.
Process
From scoping to production in ~6 weeks
Scoping & Brand Voice
2-week scoping phase to map conversational workflows, identify high-value intents, and tune Hermes to your brand voice with real examples.
First Channel Launch
4 weeks to deploy the first channel (usually website chat). 2 weeks human-in-the-loop, then fully autonomous when accuracy proves out.
Multi-Channel Expansion
Additional channels add 1-2 weeks each. Context flows between channels so customers never start over.